Brother 2500ML - Manual (Page 122)

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i RESBLy^R M7\MTENANCE AND TROUBLESHOOTING
DISCONNECTED
The telephone line was disconnected by the other party during the communication. Try calling
the other party to see what happened.
DOCUMENT JAM
The documents were not inserted properly, or the documents were not fed properly, or the
documents were too long.
Open the control panel and remove the documents. (See page 13-3) Then close the control panel,
press STOP and insert the documents again, adjusting the guides on either side of the document,
and try sending the fax again.
Original documents should be straight, non wrinkled, to be correctly fed. Otherwise the
documents may occasionally jam.
ID MISMATCH
You may have used the wrong ID for the secure polling function or password transmission. Try
calling the other party to check the ID.
MACHINE ERROR XX and PRESS STOP KEY
Contact the Customer Service number listed on page 13-5.
NO RESPONSE/BUSY
The number you called does not answer or is busy. You also may have reached a number that is
not connected to a fax machine. Check the number and try again.
NOT REGISTERED
The One-Touch key or Speed-Dial number you pressed has no number assigned to it. You need
to register a phone number. (See page 4-4~7)
PAPER EMPTY
There is no more paper. Another possibility is that the paper cassette is not properly installed.
Refill the paper or correct the position of the paper cassette.
PRINTER JAM
The recording paper is jammed in the recording area.
Remove the jammed paper, and load the recording paper again. (See page 13-3-5)
Other Problems
When the receiving party says the picture is not clear
Sometimes the setting of the resolution mode is not appropriate. Send the fax again using the
FINE or SUPERFINE mode. Also, your machine's scanner may be dirty, so try cleaning it. (See
page 13-1)
When the receiving party says vertical streaks appear on the faxes they receive
Your machine’s scanner may be dirty or the receiving party’s printer head may be dirty. Clean
your scanner, (See page 13-1) and make a copy to see if the problem was caused by your machine.
Vertical streaks appear on the faxes you receive
Sometimes you may see vertical streaks on the faxes you receive. Either your machine’s primary
corona wire for printing may be dirty, or the sending party’s fax scanner may be dirty. Clean your
primary corona wire. (See page 13-2) Make a copy to see if the vertical streaks are still there.
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