Kofax Communication Server 10.0.0 - Manual (Page 184)

Client Applications Administrator‘s Manual Version 10.0.0
©Kofax 184/187
2 2 6 6 . . R R e e s s t t r r i i c c t t i i o o n n s s
26.1 TCfW
The support of the All-For-One key-system requires at least a 1024 * 768 screen resolution.
Splitting of messages is only available in Distributor Mode.
The software does not guard against possible duplicate messages if the splitting is not
properly handled (shut down while incoming message not fully processed, etc.), the
customer has to implement proper organizational measures to avoid that.
After password change the password synchronization between the TCOSS server and the
Archive server takes some time (ca. 1 minute)
If a message with a sign mark is rotated in image view and afterwards signed, then the sign
mark remains on the message.
If a user logs in with an earlier TCfW version the time zone field in his user profile is
cleared.
26.2 KCS Voice Mail
If the voice mails in a Lotus Notes mail database are read via telephone, the mailbox may
not be opened concurrently by the Lotus Notes client, otherwise the read/unread changes
will be lost, because the client overwrites the status during database close.
The TC/VoiceMail notifica tions (optionally requested with send option ―Request
notification‖) will be read via the telephone interface for Exchange mailboxes only, not for
TCOSS and Lotus Notes mailboxes.
The file extension for voice mails can be defined per system only, not per user.
26.3 Attaching Messages
The user can choose whether to create a new message every time something is printed to
a "TOPCALL Fax to…" printer by starting tcatt32.exe, selecting his mail application and
selecting the "Always new message" checkbox on the second tab. If this checkbox is not
selected, tcatt32 only creates a new message when it does not find an already open
message, otherwise it attempts to attach the file to the existing message.
The User must switch to non-Japanese mode before starting attach. The keyboard-input
method must be switched back to "Normal single byte character mode" after writing Kanji
characters to the subject field, otherwise attaching a file will not work!
26.3.1 Lotus Notes
The caption (title) of your email form must not be modified.
The last field (where the cursor is positioned with Ctrl-End) in your Memo form must be a
rich text field that can accept attachments.
Your mail database must be using the template intended for the release of your Notes
client
In order to attach to an existing message it must be the active window in Lotus Notes.
26.3.2 Microsoft Outlook
If a message is open, it must be in edit mode.