COP-USA NVMS 5000 - Manual (Page 71)

NVMS-5000 User manual
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2 ˖ ˖Unable to login IE client
A ˖1˅ Please checkup whether the Active X control is forbidden to download and refer to the operating environment in
Chapter 5.2.1.
2 ˅Please checkup whether the IP address input in the browser address bar is right.
Suppose the LAN IP address of the authentication server is 192.168.6.67 ˈWAN IP address is 58.251.86.194ˈ
domain name is renzheng.meibu.com and Web port is 8088. If logging in to the IE client in LAN, please input
http://192.168.6.67:8088 ˈor http://58.251.86.194:8088ˈor http://renzheng.meibu.com:8088˗If logging in to the
IE client in WAN ˈplease input http://renzheng.meibu.com:8088ˈor http://58.251.86.194:8088˄only when the
WAN IP is a fixed IP, will it take effect. ˅
3 ˖The device information cannot be seen after the user logins to the monitor client.
A ˖1˅Please checkup whether this user account is a administer account. If this account is an operator account, please
checkup whether it has the authority to view the device information.
2 ˅Please checkup whether the media transfer server of the device has been started.
4 ˖The alarm information cannot be received after the user logins to the monitor client.
A: 1 ˅Please checkup whether the alarm server has been started.
2 ˅Please checkup whether the schedule of sensor alarm or motion detection alarm are set in the NVMS-5000
system.
3 ˅As for remote login device in the monitor client, please checkup whether sensor alarm and motion detection
alarm of the remote login device have enabled
5 ˖The images of online TV Wall servers cannot be seen after the user logins to the TV Wall client.
A ˖1˅Please checkup whether the TV Wall server starts correctly.
2 ˅Please checkup whether the user has the authority to enter into the TV Wall server.
6 ˖The record cannot playback after the user logins to the monitor client.
A ˖ 1˅Please checkup whether the storage server has started.
2 ˅Please checkup whether channels are added to the storage server.
3 ˅Please checkup the record schedules of the storage server are set correctly.
4 ˅Please checkup whether the partition groups of the storage server are set correctly.
7 ˖The configuration of devices cannot be modified remotely after the user logins to the monitor client.
A ˖ 1˅When the device configuration is required by the monitor client and pop up the prompt “Someone is configuring.
Please try later”, please open the IE browser to login to the device remotely and then enter into “Info”
Æ “Online
user” interface to see if there are any other users logging in.
2 ˅Please go to the live to see whether the device is setting up.
3 ˅If the problem still exists, please contact your device manufacturer.
8 ˖The preview image on the client cannot display fluently.
A ˖1˅Please check whether the CPU occupancy rate of the client platform is 100% or there still has usable memory.
This situation will not emerge when the CPU occupancy rate is less than 75% and there still has usable memory.
2 ˅Please checkup whether the network environment is supported, including whether the uplink bandwidth of the
device and stream match and whether the downlink bandwidths of the media transfer server and the streams of all
channels of devices match.
3 ˅Please checkup whether the media transfer server is overload operation.
9 ˖After starting the authentication server, media transfer server and storage server, the storage server still