Welch Allyn Image Capture System - User Manual - Manual (Page 28)

24
Colposcope buttons do not
work, but the Image
Capture Software buttons
do work.
Defective RS-232 cable.
Check your RS-232 cable for
fraying, breakage, or other
damage.
A USB to Serial adapter is
used with the system.
Verify the system has a
dedicated RS-232 port. The
Image Capture System does
not support interfaces that
reside on a hub, docking
station, port replicator or
adapter (such as a USB to
RS-232 adapter).
Conflict with another
program. Check your system tray for
programs such as Active Sync.
Com port not properly set
in software.
Go to “Setting Up the Welch
Allyn Image Capture System"
and set the Com port to the
proper setting.
Problem Cause Solution