Welch Allyn Image Capture System - User Manual - Manual (Page 26)

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Maintenance
Check all connection cables once a month for kinks, fraying, or other damage. Replace as
necessary.
Consult the accessory specific manual for the accessory care and maintenance.
Troubleshooting
Problem Cause Solution
Installation program cannot
add files to PC.
User doesn’t have correct
permissions on operating
system. Contact your System
Administrator to correct the
user permissions.
No Image or Bad Image
DV Converter not
configured properly.
Verify that the number 2 and
number 6 dip switches on the
DV Converter box are set to on
and all other dip switches are
set to off.
Verify the DV Converter Input
Select button is set to analog.
Power up sequence was
done incorrectly.
Turn on the DV Converter, and
then boot up the computer. For
best results, leave the DV
Converter powered on until the
computer is turned off.
User can’t save, export, or
copy the images.
User doesn’t have correct
permissions on operating
system. Contact your System
Administrator to correct the
user permissions.
User can’t print the image.
Printer is not connected or
configured properly.
Refer to your printer instruction
manual to properly connect the
printer.
Printer is off. Verify printer is turned on.
Application password
doesn’t work.
Password is case
sensitive.
Check the current status of the
Caps Lock Key and re-type the
password.
Password updated and
forgotten or misplaced.
See the System Administrator.