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Troubleshooting a network adapter, Inside the system – Dell PowerVault 745N User Manual

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If the problem is resolved, replace the interface cable. See "

Getting Help

."

6.

 

Turn off the system and the USB device, and swap the device with a comparable device.

7.

 

Turn on the system and the USB device.

 

If the problem is resolved, replace the USB device. See "

Getting Help

."

 

If the problem persists, see "

Getting Help

."

 

Troubleshooting a Network Adapter

 

Problem

l

 

Network adapter cannot communicate with network.

 

Action

1.

 

Run the appropriate online diagnostic test. See "

Using Server Administrator Diagnostics

" in "Running System Diagnostics."

 

If the tests fail, continue to the next step.

2.

 

Check the appropriate indicator on the NIC connector. See

Table 2

-2

in "Indicators, Messages, and Codes."

l

 

If the link indicator does not light, check all cable connections.

l

 

If the activity indicator does not light, the network driver files might be damaged or missing.

 

Remove and reinstall the drivers if applicable. See the network adapter's documentation.

l

 

Change the autonegotiation setting, if possible.

l

 

Use another connector on the switch or hub.

3.

 

Ensure that the appropriate drivers are installed and the protocols are bound. See the network adapter's documentation.

4.

 

Enter the System Setup program and confirm that the network adapters are enabled. See "Using the System Setup Program" in your User's Guide.

5.

 

Ensure that the network adapters, hubs, and switches on the network are all set to the same data transmission speed. See the network equipment

documentation.

6.

 

Ensure that all network cables are of the proper type and do not exceed the maximum length. See "Network Cable Requirements" in your User's Guide.

 

Responding to a Systems Management Software Alert Message

 

Systems management software monitors critical system voltages and temperatures, fans, and hard drives in the system. Alert messages appear in the Alert
Log
window. For information about the Alert Log window, see the systems management software documentation on your Resource CD or at support.dell.com.

 

Inside the System

 

In

Figure 5

-1

, the bezel and system cover are removed to provide an interior view of the system.

Figure 5-1. Inside the System