CommScope Redwood version 3.1 - Manual (Page 41)

Commissioning and Administration User Guide 40
Statistics Section
Internally, the statistics gathered by the Sensors are stored in a compact file format. It is via
the Download Statistics link that you can retrieve the statistics for each Engine. It is not
recommended that users use this method without Redwood Support.
Actions Section
There are two links that permit you to restart or reboot the Engine. These links perform the
same function as the restart and reboot function from the Action tab under the Options button
.
Logs
The top two links display approximately the final 500 lines of the syslog file and the volcano
log file.
Syslog is a file containing the network and
Linux-based messages.
Volcano.log is the console log that contains
errors and warnings created by the
Redwood Manager software. It isn't
expected that you need to look at these
files, but they are useful for Redwood
Support Team members.
Other
Most of the links in this section are Linux
commands that a Redwood Support Team
member might use to quickly determine the
activity of an Engine.
The final link in this section, Download
Support Data, is VERY important though. It is
a link that executes a set of statistic and log file
gathering tools to generate a single zipped file that is downloaded to your local computer.
Redwood Support uses this file as a way to determine what has happened on the Engine
without the need to connect to the Engine.
Basic Support Info
It may be necessary to determine the IP address or the MAC address of the Engine as part of
a support call.
That type of information is quickly displayed by selecting the only link in this section.