Rockwell Automation FactoryTalk AssetCentre Installation Guide 5.0 - Manual (Page 5)

C ONTENTS
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6 • Configuring FactoryTalk AssetCentre 67
Configuring for client access to the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Adding users to the FactoryTalk Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Adding computers to the FactoryTalk Directory . . . . . . . . . . . . . . . . . . . . . . . . . 68
Configuring feature security for FactoryTalk AssetCentre users . . . . . . . . . . . . . . . . 69
7 • Troubleshooting FactoryTalk AssetCentre installation 73
General installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
A red x appears next to an item to be installed. . . . . . . . . . . . . . . . . . . . . . . . . . . 73
A “Program Maintenance” window appears while installing . . . . . . . . . . . . . . . 73
Server installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
SQL collation error encountered during database installation . . . . . . . . . . . . . . . 73
Unable to log on to SQL Server during server installation . . . . . . . . . . . . . . . . . 74
“The application failed to initialize properly” appears during server installation 74
“FTACServiceManager has stopped working” during server installation . . . . . . 74
Client and agent installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Web page for installing the FactoryTalk AssetCentre client and agent cannot be
displayed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
“Error reading Primary Server Name from FactoryTalk Directory” during client
installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
“Currently logged in Windows user is not part of the Administrators group” during
client and agent installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Starting the client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
“Error initializing FactoryTalk AssetCentre” appears when attempting to start the
client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
“The client and server versions are incompatible” . . . . . . . . . . . . . . . . . . . . . . . 77
“Cannot initialize application eventing subsystem” or “No connection could be
made because the target machine actively refused it” appears when starting the
client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
“At least one service or driver failed during system startup. Use Event Viewer to
examine the event log for details” appears when attempting to start the client 77
“Error initializing FactoryTalk AssetCentre. Could not load file or assembly…
CalibrationPlugin.dll” appears when attempting to start the client . . . . . . . . . 78
If the FactoryTalk AssetCentre server is installed to a drive other than C: . . . . . 78
Other errors starting the client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Starting the agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Using Calibration Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
“No ProCalV5 Server connection information exists on the FactoryTalk
AssetCentre server” appears when attempting to use Calibration Management
features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
FTAC-IN005A-EN-E.book Page iii Monday, March 4, 2013 4:03 PM