Rockwell Automation 6188 Workstation User manual - Manual (Page 27)

Troubleshooting and Support 27
Publication 6188-UM001A-EN-P
Table I
Keyboard with Touchmouse Troubleshooting
Symptom Possible Problem Action
Keyboard or Touchmouse not working Computer off Turn on computer or power source.
Keyboard cable
problem Check for proper keyboard cable installation. Replace
suspected faulty cable.
Keyboard faulty Install in known good computer to confirm fault.
Replace or service keyboard.
Keyboard not functioning
Computer faulty Substitute known good keyboard on computer to
confirm fault.
Touchmouse cable
problem Check for touchmouse cable installation. Replace
suspected faulty cable.
Touchmouse faulty Install touchmouse in known good computer to confirm
fault. Have unit replaced or serviced.
Touchmouse not functioning
Computer faulty Substitute known good touchmouse on computer to
confirm fault.
Table J
Signal Extender
Symptom Possible Problem Action
Power supply Verify that power supply is connected to Receiver
unit. Verify 120VAC power source and 24VDC
supply output.
Cat-5 extension cable Check Cat-5 extension cable is connected at both
ends.
POWER indicator (s) not lit
Computer off Turn on computer
Transmitter/Receiver
video cable Check for proper video cable installation. Replace
suspected faulty cable.
Display problem Ensure display is working correctly by connecting
it directly to computer.
No video or poor video quality
Cat-5 extension cable
length Verify length of Cat-5 extension cable is within
tolerable limits for resolution & refresh rate.
Transmitter/Receiver
Keyboard/Mouse cables Check for proper keyboard /mouse cable
installation. Replace suspected faulty cable.
Keyboard/mouse cables Ensure keyboard/mouse cables are plugged into
the correct jacks, then reboot.
Cat-5 extension cable
connection Check Cat-5 extension cable is connected at both
ends.
No keyboard/mouse operation
Keyboard/mouse
problem Ensure keyboard/mouse is working correctly by
plugging it directly to the computer.
Transmitter/Receiver
touchscreen cables Check for proper touchscreen cable installation.
Replace suspected faulty cable.
Cat-5 extension cable Check Cat-5 extension cable is connected at both
ends.
No touchscreen operation
Touchscreen problem Ensure touchscreen is working correctly by
connecting it directly to computer.