Apple AppleCare Protection Plan for iPhone - Manual (Page 8)

8 English
Try these simple steps before contacting Apple for help.
If you experience problems with your iPhone, try the troubleshooting
steps on the iPhone Support website at www.apple.com/support/
iphone/. As a precaution, back up all content before you troubleshoot
your iPhone.
Verify that you have the latest iTunes.
You can download the latest iTunes at www.apple.com/itunes/download/.
Visit the iPhone Support website.
The iPhone Support website has links to service option availability,
iPhone tutorial, discussions, and other resources to answer various
how-to questions, which are available 24 hours a day at
www.apple.com/support/iphone/.
Contact Apple for more assistance.
If the steps in this guide do not resolve your issue, contact Apple. An
Apple representative will ask you for your AppleCare Protection Plan
for iPhone agreement number or your iPhone serial number, which is
Quick Reference Guide
AppleCare Protection Plan for iPhone