Apple AppleCare Protection Plan for iPhone - Manual (Page 42)

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http://www.apple.com/ca/fr/support) or call the toll-free
telephone number listed below. Telephone numbers may vary
according to your location. When accessing the website, follow
the instructions for requesting repair service provided by Apple.
If calling, an Apple technical support representative will answer,
request your Plan Agreement Number, advise you and determine
what service is necessary for the Covered Equipment. All service is
subject to Apple’s prior approval. Location of service may vary due
to your location. Keep your Plan Confirmation document and the
original sales receipt for your Covered Equipment and your Plan.
Proof of purchase may be required if there is any question as to
your product’s eligibility for Plan coverage.
2. Technical Support
a. Telephone and Web Support. Your eligibility for technical support
begins on the date your Covered Equipment’s complimentary
technical support expires or the date your Coverage Period begins,
whichever is later, and terminates at the end of the Coverage
Period (“Technical Coverage Period”). During the Technical
Coverage Period Apple will provide you with access to telephone
technical support and web-based technical support resources.
Technical support may include assistance with installation,
launch, configuration, troubleshooting, and recovery (except
for data recovery), including storing, retrieving, and managing