Apple AppleCare Protection Plan for iPhone - Manual (Page 19)

19 English
to iPhone Software or connectivity issues with the Covered
Equipment;
(v) Apple software other than the iPhone OS or iPhone Software,
as covered under the Plan;
(vi) iPhone OS software or any Apple-branded software
designated as “beta”, “prerelease,” or “preview” or similarly
labeled software; and
(vii) Damage to, or loss of any software or data residing or
recorded in the Covered Equipment.
c. Obtaining Technical Support. You may obtain technical support
by calling the toll-free telephone number listed below. The Apple
technical support representative will provide you technical
support. Apple’s hours of service are described below. Apple
reserves the right to change its hours of technical service and
telephone numbers at any time. Web-based support resources are
offered to you at the Apple website (www.apple.com/support).
3. Your Responsibilities
To receive service or support under the Plan, you agree to comply
with the following:
a. Provide your Plan Agreement Number and serial number of the
Covered Equipment;
b. Provide information about the symptoms and causes of the