Apple AppleCare Protection Plan for iPhone - Manual (Page 39)

39 English
party applications installed on the iPhone may not be
compatible or work with the iPhone as a result of the iPhone
OS update. You will be responsible for reinstalling all other
software programs, data and passwords. Recovery and
reinstallation of software programs and user data are not
covered under this Plan;
(xii) Defects caused by normal wear and tear or otherwise due to
normal aging of the product;
(xiii) Protective coatings designed to diminish over time
unless failure has occurred due to a defect in materials or
workmanship; or
(xiv) Except as specifically provided herein, any other damages
that do not arise from defects in materials and workmanship
or ordinary and customary usage of the Covered Equipment.
c. Service Options. Apple may provide service through one or more
of the following options:
(i) Carry-in service. Return the Covered Equipment requiring
service to an Apple-owned retail store location offering
carry-in service. Service will be performed at the location, or
the store may send the Covered Equipment to an Apple repair
service location to be repaired. Once you are notified that
service is complete, you will promptly retrieve the product.