Apple AppleCare Protection Plan for iPhone - Manual (Page 14)

14 English
iPhone OS. Third party applications installed on the iPhone
may not be compatible or work with the iPhone as a result of
the iPhone OS update. You will be responsible for reinstalling
all other software programs, data and passwords. Recovery
and reinstallation of software programs and user data are not
covered under this Plan;
(xii) Defects caused by normal wear and tear or otherwise due to
normal aging of the product;
(xiii) Protective coatings designed to diminish over time
unless failure has occurred due to a defect in materials or
workmanship, and ; or
(xiv) Except as specifically provided herein, any other damages
that do not arise from defects in materials and workmanship
or ordinary and customary usage of the Covered Equipment.
c. Service Options. Apple may provide service through one or more
of the following options:
(i) Carry-in service. Return the Covered Equipment requiring
service to an Apple-owned retail store location offering
carry-in service. Service will be performed at the location,
or the store may send the Covered Equipment to an Apple
repair service location to be repaired. Once you are notified
that service is complete, you will promptly retrieve the
product.