Apple AppleCare Protection Plan for iPhone - Manual (Page 6)

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Technical support options
If you experience difficulties with your iPhone, try the troubleshooting
steps on the iPhone Support website at www.apple.com/support/iphone/.
If you’re not able to resolve the issue, AppleCare representatives can help
troubleshoot your iPhone and its connection with iTunes. Apple technical
support contact information and hours of operation are listed in the Quick
Reference Guide. Under the AppleCare Protection Plan for iPhone, Apple
offers the same complete service for both Mac and Windows users.
Hardware service
This plan extends repair and replacement service from the Apple
one-year warranty to two years from your iPhone purchase date. This
plan also extends service coverage to the iPhone battery when its
capacity to hold an electrical charge has depleted fifty percent (50%)
or more from its original specification.
Either the carry-in or direct mail-in service option may apply when
you obtain service. Refer to the Quick Reference Guide for additional
details about obtaining service. The replacement equipment that Apple
provides as part of the repair or replacement service may be new, used,
or refurbished.