Apple AppleCare Protection Plan for iPhone - Manual (Page 40)

40 English
(ii) Direct mail-in service. If Apple determines that your Covered
Equipment is eligible for mail-in service, Apple will send you
prepaid way bills (and if you no longer have the original
packaging, Apple may send you packaging material) and you
will ship the Covered Equipment to Apple’s repair service
location in accordance with its instructions. Once service is
complete, the Apple repair service location will return the
Covered Equipment to you. Apple will pay for shipping to
and from your location if all instructions are followed.
(iii) Do-It-Yourself Parts service is available for many Covered
Equipment parts or accessories, allowing you to service your
own product. If Do-It-Yourself Parts service is available in the
circumstances, the following process will apply.
(A) Do-It-Yourself Parts service where Apple requires return
of the replaced part. Apple may require a credit card
authorization as security for the retail price of the
replacement part and applicable shipping costs. If you
are unable to provide credit card authorization, Do-It-
Yourself Parts service may not be available to you and
Apple will offer alternative arrangements for service.
Apple will ship you a replacement part with installation
instructions and any requirements for the return of
the replaced part. If you follow the instructions, Apple