Apple AppleCare Protection Plan for iPhone - Manual (Page 16)

16 English
Apple will cancel the credit card authorization, so you
will not be charged for the part and shipping to and
from your location. If you fail to return the replaced part
as instructed or return a replaced part that is ineligible
for service, Apple will charge the credit card for the
authorized amount.
(B) Do-It-Yourself Parts service where Apple does not require
return of the replaced part. Apple will ship you free of
charge a replacement part accompanied by instructions
on installation and any requirements for the disposal of
the replaced part.
(C) Apple is not responsible for any labor costs you incur
relating to Do-It-Yourself Parts service. Should you
require further assistance, contact Apple at the toll-free
telephone number listed below.
Apple reserves the right to change the method by which Apple
may provide repair or replacement service to you, and your
Covered Equipment’s eligibility to receive a particular method
of service. Service options, parts availability and response times
may vary.
d. Obtaining Repair or Replacement Service. To obtain service under
this Plan, access the Apple website (www.apple.com/support)
or call the toll-free telephone number listed below. Telephone