Apple AppleCare Protection Plan for iPhone User Manual

Page 45

English

a. Provide your Plan Agreement Number and serial number of the

Covered Equipment;

b. Provide information about the symptoms and causes of the

problems with the Covered Equipment;

c. Respond to requests for information, including but not limited

to the Covered Equipment serial number, model, version of the

operating system and software installed, any peripherals devices

connected or installed on the Covered Equipment, any error

messages displayed, actions taken before the Covered Equipment

experienced the issue and steps taken to resolve the issue;

d. Follow instructions Apple gives you, including but not limited

to refraining from sending Apple products and accessories that

are not subject to repair or replacement service and packing the

Covered Equipment in accordance with shipping instructions; and

e. Update software to currently published releases prior to seeking

service.

4. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,

APPLE AND ITS EMPLOYEES AND AGENTS WILL UNDER NO

CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER

FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING

BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING,

OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO