Apple AppleCare Protection Plan for iPhone - Manual (Page 17)

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numbers may vary according to your location. When accessing
the website, follow the instructions for requesting repair
service provided by Apple. If calling, an Apple technical support
representative will answer, request your Plan Agreement Number,
advise you and determine what service is necessary for the
Covered Equipment. All service is subject to Apple’s prior approval.
Location of service may vary due to your location. Keep your Plan
Confirmation document and the original sales receipt for your
Covered Equipment and your Plan. Proof of purchase may be
required if there is any question as to your product’s eligibility for
Plan coverage.
2. Technical Support
a. Telephone and Web Support. Your eligibility for technical support
begins on the date your Covered Equipment’s complimentary
technical support expires or the date your Coverage Period begins,
whichever is later, and terminates at the end of the Coverage
Period (“Technical Coverage Period”). During the Technical
Coverage Period Apple will provide you with access to telephone
technical support and web-based technical support resources.
Technical support may include assistance with installation,
launch, configuration, troubleshooting, and recovery (except
for data recovery), including storing, retrieving, and managing
files; interpreting system error messages; and determining when