Konica Minolta BIZHUB C360 - Manual (Page 63)

for Customer Engineer
Issued by BT-CSO Ver 1.01 63
Initialization
When the message “License Management Error” is displayed on the control panel, the
repair operation is first thing to do. However, in case the condition could not be solved after
repair operation, the license initialization operation necessary to be performed to clear the
condition.
Overview of Initialization operation
— LMS issue initialization codes, and then the initialization can be done by entering
the code in MFP through the control panel. To acquire an initialization code, it is
necessary to report the condition to your support contact. After the initialization,
License Authentication Base function will be disabled. Therefore, to use the
function again, it is necessary to perform License activation operation.
— Who to perform the operation
z Customer engineer or Sales person. To perform the initialization, it is
necessary to communicate your support contact, and acquire the initialization
code.
Necessary Hardware
— MFP
Necessary Information
— Serial Number (13 digits)
— Request code (30 digits)
— Initialization code (35 digits)
MFP [Serial Number]
[Request Code]
[Result of Repair operation]
[Service History]
Information/ Request
Reply
[Initialization Code]
Support Contact
Initialization
Input