Konica Minolta BIZHUB C360 - Manual (Page 55)

for Customer Engineer
Issued by BT-CSO Ver 1.01 55
Repair Procedure
The following is the step by step procedure to perform repair.
1. Gather information from MFP
1-1. From MFP, gather those information, [Request Code], [Serial Number] and [Repair
Request Code (Repair Demand Code)].
2. Access to LMS
2-1. Access to LMS to receive [Repair Code (Repair Permission Code)], [License Code]
and [Function Code].
3. Repair the MFP
3-1. Input Repair Code (Repair Permission Code) to solve the License Error.
When using each code, please pay attention “U” and “V”, “0(number)” and “O(alphabet)”.
“0 (Number)” is not used in [Request Code], [Repair Request Code (Repair Demand
Code)] and [Repair Code (Repair Permission Code)].
Here are necessary information (operation) and acquisition procedure in the above steps.
Information (operation) Acquisition Procedure Note
Request Code MFP panel
- Service Mode
30 digits alphanumeric
Serial Number Get Serial number when taking
Request Code.
Serial Number Label
13 digits alphanumeric
EG.) A00H020012345
Repair Request Code
(Repair Demand Code)
Get Serial number when taking
Request Code.
35 digits alphanumeric
Repair Code
(Repair Permission Code)
LMS (Web browser) 35 digits alphanumeric
Input to MFP panel
License Code LMS (Web browser) 30 digits alphanumeric
This is used for activation.
Function Code LMS (Web browser) This is used for activation.
Repair
(Input Repair Code)
Input to MFP panel
(Service Mode)
* License Code and Function Code are displayed only when it is necessary to input them.