HP StorageWorks XP Remote Web Console Software - Manual (Page 92)

92 ShadowImage for the XP128/XP1024/XP10000/XP12000
ShadowImage Error Window
The SI390 Java applet program displays error messages on the Command View management station or XP
Remote Web Console when error conditions occur during SI390 operations. The ShadowImage Error
window displays the SI390 error code and message. To display the Error window, select the failed volume
in the Preset Volume List box on the ShadowImage main window, right-click to display the pop-up menu,
and then click Detail.
Using Compatible Mirroring for IBM FlashCopy Version2
To enable Compatible Mirroring for IBM FlashCopy Version2 (shortened to FlashCopy Mirror Version 2
where applicable hereafter) to function on the local disk array, the ShadowImage for z/O feature and
software and the FlashCopy Mirror Version 2 feature and software must be installed and enabled on the
local disk array.
In some cases, there may be a need to install additional shared memory before installing FlashCopy Mirror
Version 2. For details, please contact your HP account representative.
PPRC TSO commands and/or DFSMSdss commands issued from the host may be used to perform
FlashCopy Mirror Version 2 operations on the local disk array. See ” Using Compatible Mirroring for IBM
FlashCopy Version 2 Host Commands ” on page 107 for further information on using PPRC TSO commands
and DFSMSdss commands.
CAUTION: FlashCopy Mirror and FlashCopy Mirror Version 2 cannot be used simultaneously. If one or
more FlashCopy Mirror pairs still exist in the disk array, you cannot establish any FlashCopy Mirror Version
2 pairs until you withdraw all the existing FlashCopy Mirror pairs.
An SI390 error message is
displayed on the Command View
management station or XP Remote
Web Console.
For a description of the error code, refer to ” ShadowImage Error
Window ” on page 92 .
There is a problem with the
management station.
Save the Java log file on the management station and report to HP technical
support.
For Windows 2000®, the Java log file is in the following place:
C:\Documents and Settings\login user ID\plugin131.trace
Exit the Web browser, close all other applications, and then restart the PC. If
the problem persists, verify that the PC’s operating system and LAN hardware
and software are properly configured.
The SI390 pair status is incorrect
(or unexpected).
The pair may have been suspended or deleted from the UNIX/PC server host
using RAID Manager. If not, the XP128/XP1024/XP10000/XP12000
detected an error condition during SI390 operations. Check the SVP error
log. If necessary, call HP technical support for assistance.
There is a pinned track on an
SI390 volume.
If a pinned track occurs on an SI390 S-VOL or T-VOL, the
XP128/XP1024/XP10000/XP12000 will suspend the pair. Contact your HP
account support representative for assistance in recovering pinned tracks.
Only the Exit and Refresh buttons
are effective when accessing the
SVP from the Command View
management station or XP Remote
Web Console.
The SVP might not be ready or perform some write processes from the other
system. Wait for a while, and then click Refresh.
Table 43 General ShadowImage troubleshooting (continued)
Error Corrective Action