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14 support and other resources – HP Insight Management-Software User Manual

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Operations fail in a VC Domain or VC Domain Group under maintenance status..........................164
Remove from VC Domain Group job is successful but with errors.................................................165
Resolving an expired license status..........................................................................................165
Resolving database operation errors........................................................................................165
Errors occur while loading VCEM pages..................................................................................166
Failed to execute VCEM operation because VC firmware not supported.......................................166
Creating a server profile or adding a VC Domain with a server profile to a VC Domain Group
fails....................................................................................................................................167
Removing VCEM..................................................................................................................167
Backing up and restoring VCEM.............................................................................................167
Cannot change the MAC/WWN/Serial Number ranges in VCM when there are server profiles.....168
VCEM database is inaccessible or irretrievable with no backup, or VCEM file systems are corrupt
with no backup....................................................................................................................168
Enclosure has a hardware failure and must be replaced.............................................................169
Replacing VC modules..........................................................................................................170

Replacing VC modules in a VC Domain managed by VCEM.................................................170
Replacing VC modules in interconnect bays three to eight in a VC Domain Managed by VCEM
without removing the VC Domain from the VC Domain Group................................................170

Failover fails to initiate with an ERROR (30) - Could not initiate failover; nested exception is:
java.net.SocketTimeoutException: Read timed out......................................................................170
VC Profile Failover fails during Onboard Administrator replacement............................................171
After a VC Domain is removed from a VC Domain Group in VCEM, a profile with external-managed
status cannot be edited through VCM......................................................................................171
Server profile edit operation fails when target server is powered on.............................................171
VC Domain status is "Mismatch Configuration" after cancel a VC Domain Maintenance operation
fails....................................................................................................................................171
Server profile job completed successfully but changes have not occurred......................................172
Systems Insight Manager customizations for VCEM have not taken place.....................................173
After a server profile failover, some connections defined in the server profile are not functional.......173
VCEM page displays "Communication with the Systems Insight Manager server has been lost"......173
VC Domain not discovered by Systems Insight Manager............................................................173
Create VC Domain Group or Add VC Domain to VC Domain Group operations fail and the message
"An invalid boot LUN was entered. Check the storage arrays for the proper LUN number"
appears..............................................................................................................................174
Profile move, assign, or failover operations fail and the message "An invalid boot LUN was entered.
Check the Storage arrays for the proper LUN number" appears..................................................174
Profiles fail to boot from Direct Attached SAN Fabric after relocation to another enclosure..............174

14 Support and other resources...................................................................175

Information to collect before contacting HP...............................................................................175
How to contact HP................................................................................................................175
Security bulletin and alert policy for non-HP owned software components....................................175
Subscription service..............................................................................................................175
Registering for software technical support and update service.....................................................175

How to use your software technical support and update service.............................................176

HP authorized resellers..........................................................................................................176
Related information...............................................................................................................176

Documents......................................................................................................................176
Websites........................................................................................................................176

Typographic conventions.......................................................................................................176

Contents

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