HP StorageWorks XP Remote Web Console Software - Manual (Page 154)

Corrective action Error
Status: The path was removed or the external array's port cannot be
found. There is a problem with the connection to the external array.
The following are possible causes:
• The fibre cable is not connected properly.
• The topology setting between the external and target ports does
not match.
• Because security is set on the port, the external array's device
cannot be recognized from the local array.
• If the external array is connected through switches, the switches'
settings might not be appropriate.
Corrective action: Check the condition of the connection to the external
array. If you cannot restore the path, contact your HP account support
representative.
Cannot detect port
Status: A program error occurred, or there is a logical contradiction.
Corrective action: Contact your HP account support representative.
Internal error
Status: Processing was retried because an abnormal reply (Response)
was returned, but processing has stopped due to a timeout.
Corrective action: The external array's port of is recognized. Check
the condition of the connection (for example, cables and switches) to
the external array. If you cannot restore the path, contact your
HP account support representative.
Timeout
Status: An error, such as blockade of the controller, was found in the
external array's port.
Corrective action: Check the status of the external array's ports. If you
cannot restore the path, contact your HP account support representative.
Target error
Status: The reply from the external array was Unavailable. The external
array requested a change to the connected port. When the status
becomes Unavailable, the primary path changes to the alternate path
that is in Standby status. When the primary path changes, the path
status becomes Normal.
Corrective action: If the path does not change properly, check the
external array's status. If you cannot restore the path, contact your
HP account support representative.
Unavailable
Status: The reply from the external array was Backoff. The path status
is Waiting for Recovery because a temporary error occurred in the
external array's volume. Even if the primary path's status becomes
Backoff, the primary path does not change to the alternate path
immediately. After error recovery, the status becomes Normal.
Corrective action: If you cannot recover the status from the error, the
path status changes to another status. Take the corrective action for
the new path status. If you cannot restore the path, contact your
HP account support representative.
Backoff
Status: The target volume in the external subsystem is not accessible,
even though the external volume was mapped.
Corrective action: Check the status of the target volume in the external
subsystem. If the volume is not in the normal status, restore the volume.
If the volume is not formatted, format the volume.
Device check error
Troubleshooting XP External Storage 154