HP Surestore NAS - Manual (Page 80)

80
Browser Issues
Problem Solution
The web browser
does not connect to
the unit. Try disabling the proxy on the web browser, or exclude intranet
addresses.
The HP NAS VA is
not responding.
o Access the system through the Telnet interface to restart it.
o Connect a laptop to the server management port using a null-
modem serial cable, and use terminal emulation software to log in.
The IP address does
not respond to the
web browser. o Make sure the network connection is working. Ping the unit (open
a command prompt, then type ping and the unit's IP address)
from another networked computer. If the unit does not respond,
check network connections and topology.
o Make sure there is no IP address conflict with another computer.
The easiest way to determine this is to turn off the unit and ping it
again. If the unit responds while it is turned off then you have an IP
conflict. Alternatively, the Telnet or TTY interface event log
displays an IP conflict message when one exists.
The NAS web
interface pages are
not displaying
correctly in Internet
Explorer. Microsoft's Internet Explorer/Java Virtual Machine may not have been
installed properly. If this is the case, Java applets will not run properly.
See Microsoft Knowledge Base article Q168806. In particular, pay
attention to where the registry entry
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store
Database\Global Namespace\Java
Packages\com\ms\lang\Path refers to. Copying the correct file to
the file referred to by the registry fixes the problem. The correct file is
generally in the directory referred to by the registry and is about 5 to 6
megabytes in size.
The NAS web
interface in Netscape
is small and
unreadable on my
HP-UX machine. 1. Change the browser fonts from HP fonts to Sun fonts to improve
the interface appearance. To do this, set the environment
variable MOZILLA_JAVA_FONT_PROPERTIES to
$MOZILLA_HOME/java/classes/sun. If this doesn't help, try
option 2.
2. You need to change your font settings in the browser. Select
Edit > Preferences > Appearance > Fonts and click Use my
default fonts. This overrides document-specified fonts. You may
also need to increase the font size (select View > Increase
Font).
The NAS web
interface pages are
not displaying on my
HP-UX machine. The README file for Netscape Navigator on UNIX tells you to set the
CLASSPATH environment variable to include the path to the Java jar file.
However, the web interface pages will not display correctly. Set the
CLASSPATH environment variable to exclude the path to the Java jar
file.