HP XP External Storage Software - Manual (Page 153)

8 Troubleshooting External Storage XP
If you have a problem with the Command View XP computer or Command View XP or XP Remote
Web Console software, see the HP StorageWorks Command View XP user guide for XP Disk Arrays
or the HP StorageWorks XP Remote Web Console for XP12000/XP10000/SVS200 for troubleshooting
information.
For additional assistance, contact your HP account support representative.
Table 12 provides general troubleshooting instructions for External Storage XP operations.
Table 12 General External Storage XP troubleshooting
Corrective action Error
Correct the error and retry the operation. The Command View XP
management station or XP
The reason for the error could be one of the following:
Remote Web Console
cannot access the
external LU.
• The Fibre Channel (FC) switch is off or an error
occurred in the switch.
• The FC cables are not properly connected.
• The configuration of the external array changed,
and the external LU was deleted.
• An error occurred with the external LU in the
external array.
• The path in the external array changed.
• The port attribute of the local array is no longer
external.
• The topology information is not set correctly.
Correct the error and retry the operation. The external LU cannot be
mapped as an internal
LDEV of the local array.
The source of the error could be any of the following:
• The number of mapped external LUs exceeds the
maximum number (15,360 LUs for XP12000 or
8,192 LUs for XP10000/SVS200) available for
the local array.
• There are not enough CU:LDEV numbers available
for external LU mapping.
The path to the external
LU is blocked. 1. The errors listed in the first row of this table (Error:
The Command View XP management station or
XP Remote Web Console cannot access the
external LU) could be the reason for this error.
Check the reasons in the first row, correct the
error, and retry the operation. If the error persists,
try step 2b.
2. Try the following procedures. If they do not work
and the path is not restored, contact your
HP account support representative.
External Storage XP user guide for the XP12000, XP10000, SVS200 153