AltiGen comm ACM 5.1 - Manual (Page 394)

Chapter 7: TAPI Integration
84 AltiWare ACM 5.1 Administration Manual
Setting Up the Client
Setting up the client involves:
•
Installing the AltiGen TAPI Service Provider on the client
• Setting up phone and modem options
• Setting up the Phone Dialer
• Testing the TAPI Service Provider on the client system
Install the AltiGen TAPI Service Provider on the Client
The client must meet the following requirements:
• Microsoft Windows 2000, Windows 2003, or Windows XP
• Microsoft Outlook, Outlook Express, ACT!, or Goldmine installed on the client
• Network connection with TCP/IP enabled
Note: For Windows 2000 Server, the TAPI client must be installed on a separate PC from
the server. Otherwise, it won’t be able to detect your devices.
To install AltiGen TAPI Service Provider on the client system
1. On your AltiWare CD-ROM, open the TAPI Gateway folder.
2. Open the Tapi_Client subfolder, and run SETUP.EXE.
3. When prompted, enter the Server IP address, the client’s Extension Number,
and the client’s Password.
Set Up Phone and Modem Options
1. Go to Start > Settings > Control Panel > Phone and Modem Options.
2. If Phone and Modem Options have never been configured, enter the Area Code and
the number to dial to get an outside line (usually 9). (This number is the Route
Access number configured in the System Configuration window, Number Plan
tab.) Enter this number in both To access an outside line fields.
3. If Phone and Modem Options is already configured, click the Edit Button to verify
that the correct Route Access number is entered in both To access an outside line
fields.