AltiGen comm ACM 5.1 - Manual (Page 224)

Chapter 15: Extension Configuration
210 AltiWare ACM 5.1 Administration Manual
Individual users can also configure Message Notification within the AltiGen client
applications AltiView and AltiAgent.
Note: You can use Apply to to apply notification settings to one, some, or all
extensions. See “About the Apply To Button” on page 194 for more information
on using Apply to.
Setting the Message Types for Notification
Select the types of messages for which the extension user is notified:
•
None—No notification. Selecting this option does not prevent the user from getting
message waiting indicators or stutter dial tone when new messages are received.
•
Urgent Voice Messages Only
•
All Voice Messages
The system will perform notification under the following conditions:
•
Extension's message notification is set to Urgent Voice Messages Only.
•
Extension's notification Schedule is set to Non-Business Hours.
•
Voice mail received during business hours is marked urgent.
•
Extension user does not check the urgent message.
The system will start notification as soon as it enters non-business hours.
Note: Message notification can also be set in AltiView/AltiAgent, and the settings are
reflected in AltiWare Administrator.
Emergency Notification
When any extension dials an emergency number, the system can make calls to specified
extensions, groups, or outside numbers. To configure this option, select the extension/
group/outside number, and check the When Emergency Number Has Been Dialed
check box.
Emergency-number calls are logged to SecurityAlert.txt (see “Where Security Alerts Are
Logged” on page 211.)
Unusual VM Activity Notification
When certain unusual activity is detected from an extension’s voice mail, the system can
notify a designated extension. This option is intended to help detect if a hacker has
obtained control of and is making calls from an extension’s voice mail. To alert an
extension (usually the administrator) when either of the following abnormal activities are
happening, select the extension and check the option When unusual call activity has
been detected:
•
When calls made from voice mail are unusually long (by default, more than 120
minutes)
•
When the number of calls made from voice mail is unusually high (by default, more
than 20 calls in one call session)