AltiGen comm ACM 5.1 - Manual (Page 391)

Chapter 6: Microsoft Exchange Integration
AltiWare ACM 5.1 Administration Manual 81
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In the Application Settings group:
• In Windows 2000, Scripts and Executables is selected in the Execute
Permissions drop-down list.
To gather trace files
1. Log in to Admin, first with the password “jazzy” and then with your own Admin
password.
2. Select Turn AltiTrace On, and click Apply.
3. Select VM and SP Log Dump.
4. To view logs, go to AltiServ\Log\VM\ExchIntg.
Notes
• Prevent attempts by the Exchange Administrator/Manager to use the existing
service account for the AltiGen Exchange Integration Service. Using the AltiGen
service account will provide you an audit trail that is invaluable while
troubleshooting.
• Depending on the number of voice mails you have on the AltiGen server, the initial
mailbox synchronization may take a long time.
For example, if you have 10GB of voice mails on the AltiGen server and are enabling
Exchange Integration for all the mailboxes, it may take up to 24 hours to initialize
the Exchange Integration service.
On the other hand, if you have less than 100MB of voice mails on the AltiGen server,
the initialization will take less than 5 minutes.