AltiGen comm ACM 5.1 - Manual (Page 263)

AltiWare ACM 5.1 Administration Manual 249
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19
Hunt Group Configuration
The hunt group is a simple call distribution application for operator, call coverage group,
integration with a fax server, or a user with multiple extensions connecting to different
devices. When adding a member to a hunt group, the following rules apply:
• No agent seat license required
• Any extension can be added to a hunt group
• Each hunt group can have up to 128 members
• An extension can belong to multiple hunt groups
Although a hunt group has call queuing capability, it lacks the following functions:
•
Does not generate real-time queue and agent status for the hunt group
•
Does not have a real-time counter to track hunt group activities for reporting
purposes
•
Does not have logout reason code tracking capability
•
Does not have recording capability
•
Does not have service level threshold setting
•
Does hot have queue overflow and quick queue option
•
Limited call distribution capability
• No supervisor application to manage agents and calls in queue
• No client application for agents to perform login/logout