beautypg.com

Troubleshooting mg 1000b – Avaya 1165E User Manual

Page 203

background image

Additional phone features

203

Troubleshooting MG 1000B

The MG 1000B can cause error messages to display on-screen. Table 15
lists error messages and describes actions to correct the causes.

3.

Press Enter (the IP Deskphone registers
back to the main office).

Table 15: Troubleshooting MG 1000B

Display message

Probable cause

Actions

Local Mode

Test Local Mode.

Network problem.

Press the

Services

key, and then select
Resume Normal
Mode.

Contact system
administrator if
problem persists.

Local Mode

Invalid ID (1)

Gatekeeper unable to
find end point from
Branch User ID.

Notify system
administrator.

Local Mode

Invalid ID (2)

Branch User ID not
found in any
equipped Terminal
Number (TN).

Notify system
administrator.