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AMT Datasouth AMTACCEL-5350 User Manual

Page 133

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User's Guide

Solving Problems 6-17

Table 6-1. Troubleshooting Guide––continued

Symptom

Probable Cause/Corrective Action

Multipart forms or labels tear

9

9

9

9

9 Push forms thickness

during printing. Or, labels peel

indicator towards front of

off the backing sheet during

the printer.

printing.

9

9

9

9

9 Forms or labels are too thick

to feed around platen. If media
is pin-feed and you have a top-
mounted pull tractor option, or
your printer has powered,
bottom-feed tractors, try feed-
ing forms from the bottom.

9

9

9

9

9 Set normally-hidden SI MODE

parameter to Off.

Printing goes off right side of page. 9

9

9

9

9 WIDTH setting on Setup menu

is incorrect; check setting.

Lines of text print on top of one

9

9

9

9

9 AUTO LF mode on Setup

another.

menu is off; turn it on.

9

9

9

9

9 Paper is not taut between trac-

tors or around platen. Reload
paper.

9

9

9

9

9 Wrong paper path selected.

Check paper path selection.

User's Guide

Solving Problems 6-17

Table 6-1. Troubleshooting Guide––continued

Symptom

Probable Cause/Corrective Action

Multipart forms or labels tear

9

9

9

9

9 Push forms thickness

during printing. Or, labels peel

indicator towards front of

off the backing sheet during

the printer.

printing.

9

9

9

9

9 Forms or labels are too thick

to feed around platen. If media
is pin-feed and you have a top-
mounted pull tractor option, or
your printer has powered,
bottom-feed tractors, try feed-
ing forms from the bottom.

9

9

9

9

9 Set normally-hidden SI MODE

parameter to Off.

Printing goes off right side of page. 9

9

9

9

9 WIDTH setting on Setup menu

is incorrect; check setting.

Lines of text print on top of one

9

9

9

9

9 AUTO LF mode on Setup

another.

menu is off; turn it on.

9

9

9

9

9 Paper is not taut between trac-

tors or around platen. Reload
paper.

9

9

9

9

9 Wrong paper path selected.

Check paper path selection.

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