Lincoln Electric IM8001 PRODUCTION MONITORING 2.2 - Manual (Page 128)

IM8001 Production Monitoring™ User Manual B.1
Appendix B
Troubleshooting
Inevitably, there will be an issue when working with a software program or installing software that you
need a little extra information to help troubleshoot and solve the problem. There are some common minor
issues you might be able to fix without a call to support.
NOTE | If you continue to have trouble, please contact your local
IT department or Production Monitoring™ support. For
Production Monitoring™ support in the USA or Canada, dial
1.800.691.5797. The direct dial number is 1.727.786.0121.
You can also e-mail support at:
[email protected] .
Cannot Connect to a Power Source
There are multiple reasons you may not be able to connect to the IP address of a power source or why the
IP address may not show up in the list of addresses. Check out the following:
ƒ If the computer is running some type of security software or firewall, this may block the IP from
showing up.
ƒ Do you have multiple Ethernet adapters enabled? This could cause issues.
ƒ Disable any wireless communication on the computer. This is helpful to allow a computer to
directly connect to a Welding Power Source through the hardline.