CTI Products RCD Advanced Client-Server - Manual (Page 60)

MCNConfig Program: Email Groups Resource Window
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email to an Email group, it will wait for the Email Holdoff Time to expire before sending the email.
When the timer times out, the system will send all the collected messages in one email.
Adding Email Recipients
Once an Email Group is created, you can add email recipients.
Add a new Email Recipient with the New Email Recipient button
If no Email Group is defined, this will add a new Email Group.
Enter the desired email address.
Continue the process to add more recipients to a group.