SENA Rhio10 - Manual (Page 98)

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THE PRICE PAID FOR THE PRODUCT.
E.3 HARDWARE PRODUCT WARRANTY DETAILS
WARRANTY PERIOD: SENA warranties embedded hardware Product for a period of one (1)
year, and external hardware Product for a period of three (3) or five (5) years according to the
Product type.
WARRANTY PROCEDURE: Upon return of the hardware Product SENA will, at its option,
repair or replace Product at no additional charge, freight prepaid, except as set forth below.
Repair parts and replacement Product will be furnished on an exchange basis and will be either
reconditioned or new. All replaced Product and parts become the property of SENA. If SENA
determines that the Product is not under warranty, it will, at the Customers option, repair the
Product using current SENA standard rates for parts and labor, and return the Product at no
charge in or out of warranty.
WARRANTY EXCLUSIONS: Damages caused by
- Accidents, falls, objects striking the SENA product,
- Operating the Product in environments that exceed SENA's temperature and humidity
specifications,
- Power fluctuations, high voltage discharges,
- Improper grounding, incorrect cabling,
- Misuse, negligence by the customer or any other third party,
- Failure to install or operate the product (s) in accordance to their SENA User Manual,
- Failure caused by improper or inadequate maintenance by the customer or any other third
party,
- Floods, lightning, earthquakes,
- Water spills,
- Replacement of parts due to normal wear and tear,
- Hardware has been altered in any way,
- Product that has been exposed to repair attempts by a third party without SENA’s written
consent,
- Hardware hosting modified SENA Software, or non-SENA Software, unless modifications have
been approved by SENA.
- Battery component capacity degradation due to usage, aging, and with some chemistry, lack
of maintenance.