ZyXEL Communications P-334WHD - Manual (Page 206)

P-334WHD User’s Guide
206 Chapter 22 Troubleshooting
22.6 Problems with the Password
Table 90 Troubleshooting the Password
PROBLEM CORRECTIVE ACTION
Cannot access the
ZyXEL Device.
The password field is case sensitive. Make sure that you enter the correct
password using the proper casing.
Use the Reset button to restore the factory default configuration file. This will
restore all of the factory defaults including the password; see section 2.3 for
details.
22.7 Problems with Remote Management
Table 91 Troubleshooting Telnet
PROBLEM CORRECTIVE ACTION
Cannot access the
ZyXEL Device from
the LAN or WAN.
Refer to Chapter 16 on page 173 for scenarios when remote management may
not be possible.
When NAT is enabled:
•
Use the ZyXEL Device's WAN IP address when configuring from the WAN.
• Use the ZyXEL Device's LAN IP address when configuring from the LAN.
22.7.1 Pop-up Windows, JavaScripts and Java Permissions
In order to use the web configurator you need to allow:
• Web browser pop-up windows from your device.
• JavaScripts (enabled by default).
• Java permissions (enabled by default).
Note: Internet Explorer 6 screens are used here. Screens for other Internet Explorer
versions may vary.
22.7.1.1 Internet Explorer Pop-up Blockers
You may have to disable pop-up blocking to log into your device.
Either disable pop-up blocking (enabled by default in Windows XP SP (Service Pack) 2) or
allow pop-up blocking and create an exception for your device’s IP address.