3 problems with the wan, Table 87 troubleshooting the wan – ZyXEL Communications P-334WHD User Manual
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P-334WHD User’s Guide
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Chapter 22 Troubleshooting
22.3 Problems with the WAN
Table 87 Troubleshooting the WAN
PROBLEM
CORRECTIVE ACTION
The WAN LED is
off.
When the ZyXEL Device is in router mode, check the connections between the
ZyXEL Device WAN port and the cable/DSL modem or Ethernet jack.
Check whether your cable/DSL device requires a crossover or straight-through
cable.
I cannot get a
WAN IP address
from the ISP.
Verify your WAN settings.
The username and password apply to PPPoE and PPPoA encapsulation only.
Make sure that you have entered the correct Service Type, User Name and
Password (be sure to use the correct casing). Refer to the WAN chapter.
I cannot access
the Internet.
Make sure the ZyXEL Device is turned on and connected to the network.
Verify your WAN settings. Refer to the chapter on WAN setup.
Make sure you entered the correct user name and password.
If the ZyXEL Device is in AP mode, make sure the ZyXEL Device is connected to a
modem or router.
If the ZyXEL Device is in WiFi WAN router mode, make sure the ZyXEL Device is
NOT connected to a modem or router. The ZyXEL Device and AP or wireless
router should use the same wireless and wireless security settings.
The Internet
connection
disconnects.
If you use PPPoE encapsulation, check the idle time-out setting. Refer to the
Contact your ISP.