Zoom X5V - Manual (Page 72)

72 ADSL X5v User’s Guide
Appendix D
Troubleshooting
Our Technical Support staff is ready to help you with any
questions you may have. However, if you are having trouble,
you may find an easy solution below. Otherwise, refer to the
Frequently Asked Questions (FAQs) on the CD (click Support Support Support Support),
or visit our web site for the latest tips: www.zoom.com www.zoom.com www.zoom.com www.zoom.com
Connection Troubleshooting Tips
I installed the software and connected the X5v gateway to my
phone line, but I cannot connect to the Internet.
If the X5v’s LINK light continually blinks and does not stay solidly
lit, make sure that:
• The RJ-11 phone cord is firmly plugged into the wall jack and
the ADSL port on the back of the X5v (not the PHONE
port).
• The RJ-11 phone cord is connected to a DSL-enabled phone
jack. You cannot use a standard telephone jack for DSL service
unless your service provider has activated it for DSL.
• Your RJ-11 phone cord may be defective. Replace the phone
cord with a known good one.
• Your Ethernet or USB are okay. Check that the correct X5v
front panel light is lit (LAN or USB). This will confirm that
the connection is good.
• You have installed phone filters on all the phones and fax
machines using the same DSL line as the X5v. These devices
can produce noise and interfere with your DSL connection.
• You may have inadvertently changed your X5v’s DSL
configuration values. If you think this may be the case, using a
paper clip, press the RESET button on the X5v’s back panel.
While holding in this button, count to five, and then release the
button. The front panel LINK light will turn off and then