Tandberg Data T40 User Manual

Page 83

StorageLibrary Installation and User Guide

Table 11. Troubleshooting Matrix Media with Solution

Problem

Solution

Media

Media barcode labels

Make sure the barcode labels are applied in the correct
orientation on the cartridge. See

Labeling Cartridges for the

Barcode Reader

Make sure there are no wrinkles on the label.

Make sure that StorageLibrary specific labels are used.

If all of the above are OK, replace the label with a new one.

If problem continues, contact your service representative.

Data cartridge incompatible with
drive

Make sure you are using a data cartridge that is compatible
with the drive. See the tape drive s reference manuals for
details.

The SW backup application detects if an incompatible data
cartridge is used, and communicates this to the user.

Remove the cartridge from the library.

Cannot write to or read from
tape

Make sure that the cartridge is write enabled (move the write-
protect switch to the enabled position).

Make sure that the cartridge has not been written using an
incompatible format.

Make sure that the cartridge is an acceptable format for your
drive type. See the tape drive s reference manuals for details.

Make sure that the cartridge has not been exposed to harsh
environmental or electrical conditions and is not physically
damaged in any way.

Many backup applications do not read or write to cartridges
that were created using a different backup application. In this
case, you may have to perform an erase, format, or label
operation on the cartridge.

Make sure you understand any data protection or overwrite
protection schemes that your backup application may be
using, which could prevent you from writing to a given
cartridge.

Retry the operation with a different, known good tape.

Clean the tape drive. See

Cleaning Tape Drives

Table 12. Troubleshooting Matrix SCSI with Solution

Problem

Solution

SCSI problems

Changed SCSI ID, but the host
server system does not
recognize the new ID

Make sure that all SCSI devices on the same bus have unique
ID numbers.

If the SCSI bus is narrow (50-pin) only SCSI IDs 0 through 7
are available.

Make sure that you reboot the library after changing the SCSI
ID.

Reboot the host server system.

The tape drive does not
respond on the SCSI bus to the
host

Verify that a SCSI terminator is attached to both the last and
first SCSI device on the SCSI bus.

Verify that the SCSI cables are connected to the rear of the
library. See

Connecting Library Cables (SCSI)