Telex Integrated Signal Processor ISP-100 - Manual (Page 4)

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10 July 1998
ANY AND ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY
ARE LIMITED TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.
NEITHER TELEX NOR THE DEALER WHO SELLS MERLIN PRODUCTS IS LIABLE FOR INCIDENTAL
OR CONSEQUENTIAL DAMAGES OF ANY KIND.
CUSTOMER SUPPORT
Technical questions should be directed to:
Customer Service Department
Merlin/Telex
9600 Aldrich Avenue South
Minneapolis, MN 55420 U.S.A.
Telephone: (612) 884-4051
Fax: (612) 884-0043
RETURN SHIPPING INSTRUCTIONS
Procedure for Returns
If a repair is necessary, contact the dealer where this unit was purchased.
If repair through the dealer is not possible, obtain a RETURN AUTHORIZATION from:
Customer Service Department
Telex Communications, Inc.
Telephone: 1-800-828-6107 or (612) 884-4051 extension 425 or 420
Fax: 1-800-323-0498 or (612) 884-0043
DO NOT RETURN ANY EQUIPMENT DIRECTLY TO THE FACTORY WITHOUT FIRST OBTAINING A
RETURN AUTHORIZATION.
Be prepared to provide the company name, address, phone number, a person to contact regarding the repair,
the type and quantity of equipment, a description of the problem and the serial number(s).
Shipping to Manufacturer for Repair or Adjustment
All shipments of Merlin products should be made via United Parcel Service or the best available shipper
prepaid. The equipment should be shipped in the original packing carton; if that is not available, use any
suitable container that is rigid and of adequate size. If a substitute container is used, the equipment should be
wrapped in paper and surrounded with at least four inches of excelsior or similar shock-absorbing material. All
shipments must be sent to the following address and must include the Return Authorization.
Factory Service department
Telex Communications, Inc.
West 1st Street
Blue Earth, MN 56013 U.S.A.
Upon completion of any repair the equipment will be returned via United Parcel Service or specified shipper
collect.