Telex Integrated Signal Processor ISP-100 - Manual (Page 30)

3-6
10 July 1998
Technical Support
Technical questions should be directed to:
Customer Service Department - Merlin
Telex Communications, Inc.
9600 Aldrich Avenue South
Minneapolis, MN 55420 U.S.A.
Telephone: (612) 884-4051
Fax: (612) 884-0043
Helpful Information
Be prepared to provide the following information (if possible):
1. A detailed description of the problem.
2. QuickMAP being used.
3. Serial Number(s)
4. Version numbers for application, OS, and DSP software.
5. Front panel LED information.
6. PC operating system used.
7. COM port used.
8. PC type and amount of memory installed.
Procedure for Returns
If a repair is necessary, contact the dealer where this unit was
purchased.
If repair through the dealer is not possible, obtain a RETURN
AUTHORIZATION from:
Customer Service Department
Telex Communications, Inc.
Telephone: 1-800-828-6107 or (612) 884-4051
Fax: 1-800-323-0498 or (612) 884-0043
DO NOT RETURN ANY EQUIPMENT DIRECTLY TO THE FACTORY
WITHOUT FIRST OBTAINING A RETURN AUTHORIZATION.
Be prepared to provide the company name, address, phone number, a
person to contact regarding the repair, the type and quantity of
equipment, a description of the problem and the serial number(s).