Nortel Networks 6300 - Manual (Page 19)

xix Remote Annex 6300 Hardware Installation Guide
Technical Support and Online Services
T
o ensure comprehensive network support to our customers and
partners worldwide, Bay Networks Customer Service has Technical
Response Centers in key locations around the globe:
❑ Billerica, Massachusetts
❑ Santa Clara, California
❑ Sydney, Australia
❑ Tokyo, Japan
❑ Valbonne, France
The Technical Response Centers are connected via a redundant Frame
Relay Network to a Common Problem Resolution system, enabling
them to transmit and share information, and to provide live, around-
the-clock support 365 days a year.
Bay Networks Information Services complement the Bay Networks
Service program portfolio by giving customers and partners access
to the most current technical and support information through a
choice of access/retrieval means. These include the World Wide Web,
CompuServe, Support Source CD, Customer Support FTP, and
InfoFACTS document fax service.
Bay Networks Customer Service
If you purchased your Bay Networks product from a distributor or
authorized reseller, contact that distributor’s or reseller’s technical
support staff for assistance with installation, configuration,
troubleshooting, or integration issues.