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Power and startup, Power and startup –9 – Polycom SOUNDPOINT SIP 2.2.0 User Manual

Page 107

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Troubleshooting Your SoundPoint IP / SoundStation IP Phones

5 - 9

Power and Startup

Symptom

Problem

Corrective Action

There are power issues.

The SoundPoint IP /
SoundStation IP family SIP
phone has no power.

Do one of the following:

Verify that no lights appear on the unit
when it is powered up.

Check if the phone is properly plugged
into a functional AC outlet.

Make sure that the phone isn't
plugged into a plug controlled by a
light switch that is off.

If plugged into a power strip, try
plugging directly into a wall outlet
instead.

Try the phone in another room where
the electricity is known to be working
on a particular outlet.

If using PoE, the power supply voltage
may be too high or too low.