1 introduction, 2 limited warranty, 1 on-line warranty registration – Multi-Tech Systems MTASR1-100 User Manual
Page 194: 3 tech support, 1 recording routefinder100 information, Limited warranty, Recording routefinder100 information, Tech support, 1 introduction 10.2 limited warranty, 1 recording routefinder
MTASR1-100 Owner’s Manual
194
10.1 Introduction
This chapter starts out with statements about your RouteFinder
100
2-year warranty. The next section, Tech
Support, should be read carefully if you have questions or problems with your RouteFinder
100
. It includes the
technical support telephone numbers, space for recording your product information, and an explanation of how
to send in your RouteFinder
100
should you require service. The final three sections explain how to use our
bulletin board service (BBS), and get support through CompuServe and the Internet.
10.2 Limited Warranty
Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or
workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two
years from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
HEREBY DISCLAIMED. This warranty does not apply to any products which have been damaged by lightning
storms, water, or power surges or which have been neglected, altered, abused, used for a purpose other than
the one for which they were manufactured, repaired by the customer or any party without MTS’s written
authorization, or used in any manner inconsistent with MTS’s instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any
products which prove to be defective within the warranty period, or, at MTS’s option, issuance of a refund of
the purchase price. Defective products must be returned by Customer to MTS’s factory transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL
ITS LIABILITY EXCEED THE PURCHASE PRICE FOR DEFECTIVE PRODUCTS.
10.2.1
On-line Warranty Registration
To register your ProxyServer on-line, go to the following link:
10.3 Tech Support
Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of your
Multi-Tech product. If you have any questions about the operation of this unit, call 1-800-972-2439. Please fill
out the RouteFinder
100
information (below), and have it available when you call. If your RouteFinder
100
requires
service, the tech support specialist will guide you on how to send in your RouteFinder
100
(refer Section 10.3.2).
10.3.1
Recording RouteFinder
100
Information
Please fill in the following information on your Multi-Tech RouteFinder
100
. This will help tech support in
answering your questions. (The same information is requested on the Warranty Registration Card.)
Model No.: _________________________
Serial No.: _________________________
Software Version: ____________________
The model and serial numbers are on the bottom of your RouteFinder
100
.
Please note the type of external link device that is connected to your RouteFinder
100
before calling tech
support. Also, note the status of your RouteFinder
100
including LED indicators, screen messages, diagnostic
test results, problems with a specific application, etc. Use the space below to note the RouteFinder
100
status:
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
For additional status information, refer to the "Router Version" and Router Status" in section 5.2.5 of this
manual.