Epson EQUITY 3865X/20 PLUS - Manual (Page 202)

Software Problems
If you are having trouble with an application program, try the
following solutions:
1. If the application program does not start, check that the
program is installed correctly and that you are following the
correct procedure for starting the program. If you have a
hard disk and the program is stored in a directory on that
drive, make sure you are logged onto or specifying the
correct directory. If you don’t have a hard disk, make sure
you have inserted the application program diskette in the
top drive (usually drive A).
2. Your computer can run at either high speed (20 MHz) or
low speed (simulated 8 MHz). While almost all programs
work properly at the faster speed, some must run at the
slower speed. Check your software manual to see if this is
the case, and change the processor speed if necessary. See
“Changing the Processor Speed” in Chapter 4 for
instructions and for information on accommodating copy-
protected programs.
3. If you have entered an MS-DOS command that you want to
stop, there are special key combinations you can type to tell
MS-DOS to stop what it is doing. These methods may also
work in your application programs.
To interrupt an MS-DOS command while it is executing,
try one of the following commands:
Hold down the Ctrl key and press C
Hold down the
Ctrl
key and press
Break.
4. An application program can occasionally lock the computer,
making it unresponsive to the keyboard. If your computer
does not respond when you type on the keyboard, you can
reset it. Follow the instructions in Chapter 3.
Troubleshooting
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