ProSoft Technology 5201-DFNT-DNPS - Manual (Page 80)

ProLinx DNPS ♦ ProLinx Gateway Support, Service & Warranty
DNP 3.0 Slave User Manual
Page 80 of 86
ProSoft Technology, Inc.
December 1, 2009
4.2 Return Material Authorization (RMA) Policies and Conditions
The following RMA Policies and Conditions (collectively, "RMA Policies") apply to
any returned Product. These RMA Policies are subject to change by ProSoft
without notice. For warranty information, see "Limited Warranty". In the event of
any inconsistency between the RMA Policies and the Warranty, the Warranty
shall govern.
4.2.1 All Product Returns:
a) In order to return a Product for repair, exchange or otherwise, the
Customer must obtain a Returned Material Authorization (RMA) number
from ProSoft and comply with ProSoft shipping instructions.
b) In the event that the Customer experiences a problem with the Product for
any reason, Customer should contact ProSoft Technical Support at one of
the telephone numbers listed above (page 79). A Technical Support
Engineer will request that you perform several tests in an attempt to
isolate the problem. If after completing these tests, the Product is found to
be the source of the problem, we will issue an RMA.
c) All returned Products must be shipped freight prepaid, in the original
shipping container or equivalent, to the location specified by ProSoft, and
be accompanied by proof of purchase and receipt date. The RMA number
is to be prominently marked on the outside of the shipping box. Customer
agrees to insure the Product or assume the risk of loss or damage in
transit. Products shipped to ProSoft using a shipment method other than
that specified by ProSoft or shipped without an RMA number will be
returned to the Customer, freight collect. Contact ProSoft Technical
Support for further information.
d) A 10% restocking fee applies to all warranty credit returns whereby a
Customer has an application change, ordered too many, does not need,
and so on.
4.2.2 Procedures for Return of Units Under Warranty:
A Technical Support Engineer must approve the return of Product under
ProSoft’s Warranty:
a) A replacement module will be shipped and invoiced. A purchase order will
be required.
b) Credit for a product under warranty will be issued upon receipt of
authorized product by ProSoft at designated location referenced on the
Return Material Authorization.
4.2.3 Procedures for Return of Units Out of Warranty:
a) Customer sends unit in for evaluation
b) If no defect is found, Customer will be charged the equivalent of $100
USD, plus freight charges, duties and taxes as applicable. A new
purchase order will be required.