ProSoft Technology 5201-DFNT-DNPS - Manual (Page 79)

Support, Service & Warranty ProLinx DNPS ♦ ProLinx Gateway
User Manual DNP 3.0 Slave
ProSoft Technology, Inc.
Page 79 of 86
December 1, 2009
4 Support, Service & Warranty
In This Chapter
™ How to Contact Us: Technical Support.................................................. 79
™ Return Material Authorization (RMA) Policies and Conditions............... 80
™ LIMITED WARRANTY...........................................................................81
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and contents of file
o
Module Operation
o
Configuration/Debug status information
o LED patterns
2 Information about the processor and user data files as viewed through and
LED patterns on the processor.
3 Details about the serial devices interfaced, if any.
4.1 How to Contact Us: Technical Support
Internet Web Site: www.prosoft-technology.com/support
E-mail address: [email protected]
Asia Pacific
+603.7724.2080, [email protected]
Languages spoken include: Chinese, English
Europe (location in Toulouse, France)
+33 (0) 5.34.36.87.20, [email protected]
Languages spoken include: French, English
North America/Latin America (excluding Brasil) (location in California)
+1.661.716.5100, [email protected]
Languages spoken include: English, Spanish
For technical support calls within the United States, an after-hours answering system allows pager
access to one of our qualified technical and/or application support engineers at any time to answer
your questions.
Brasil (location in Sao Paulo)
+55-11-5084-5178, [email protected]
Languages spoken include: Portuguese, English