RISCO Group axesplus® - Manual (Page 58)

User Manual for Hardware Installation
Uncontrolled when printed © RISCO Group 57
C
Troubleshooting
This section provides some common troubleshooting related to the firmware devices.
Issue Probable Reason Solution
One of the LED
(orange)D12 (SYS LED) is
not turned on like on the
other one The LED on the board could be wrongly
installed or damaged; hence it is not as
per other boards.
However the LED is not used by the
application and hence should not matter.
Aperio reader not
working. Verify the settings in ACIS.
Also confirm if RS-485 jumper is selected
for the reader
There are very frequent
ACIB disconnection and
reconnection events. Switch off the ACCB+ACIBs and verify the
connections and switch for ACIB address
(Card Address switch 1) - it should if OFF
for first ACIB and ON for second ACIB.
Memory Low or Disk
space Low events
observed Reboot the concerned device
ACCB not getting
commands even though
events can be seen in
ACUS. 1. Restart the ACCB and verify if the
problem still persists.
2.
If that doesn't work verify data in
Proxy.
3.
If data not received by Proxy, verify
network settings.
Events not received from
controllers. It was observed that the controllers were
connected to Proxy of another section.
This can happen if the controllers are
booted with USB disk containing CFG file
with Active, Backup Proxy addresses as
0.0.0.0.
Situation was rectified by booting the
controllers with appropriate CFG file.
Memory Low (25%) and
Memory Normal events
are frequently coming
from backup Proxy. It was seen that free Proxy memory (RAM)
was hovering around 25%, hence there
were events.
This needs further investigation.
Direct programming
mode does not read
cards from RISCO Reader RISCO Reader is not currently compatible
with Direct programming mode