Magnum Energy MS-G Series - Manual (Page 73)

Page 65
Appendix E – Warranty & Service
Appendix E – Warranty & Service
E-1 Limited Warranty
Sensata Technologies warrants the MS-G Series to be free from defects in material and workmanship
that result in product failure during normal usage, according to the following terms and conditions:
1. The limited warranty for the product extends for 36 months beginning from the product’s
original date of purchase.
Note: The normal 3-year warranty on this MS-G inverter is extended to 5 years if it was
ordered with and installed on our Magnum MMP panel system. A proof-of-purchase is required
at the time of repair/service showing that the MS-G inverter and the MMP panel system were
purchased at the same time.
2. The limited warranty extends to the original purchaser of the product and is not assignable or
transferable to any subsequent purchaser.
3. During the limited warranty period, Sensata will repair or replace at our option any defective
parts, or any parts that will not properly operate for their intended use, with factory new or
remanufactured replacement items if such repair or replacement is needed because of product
malfunction or failure during normal usage. The limited warranty does not cover defects in
appearance, cosmetic, decorative or structural parts or any non-operative parts. Sensata’s
limit of liability under this warranty shall be the actual cash value of the product at the time
the original purchaser returns the product for repair, determined by the price paid by the
original purchaser. Sensata Technologies shall not be liable for any other losses or damages.
4. Upon request from Sensata, the original purchaser must prove the product’s original date of
purchase by a dated bill of sale, itemized receipt.
5. The original purchaser shall return the product prepaid to Sensata in Everett, WA, or to one of
Sensata’s Authorized Service Centers (ASC). After the completion of service under this limited
warranty, the product will be returned prepaid to the original purchaser via a non-expedited
surface freight within the contiguous United States and Canada; this excludes Alaska and Hawaii.
6. If Sensata repairs or replaces a product, its warranty continues for the remaining portion of
the original warranty period or 90 days from the date of the return shipment to the original
purchaser, whichever is greater. All replaced products and parts removed from the repaired
products become the property of Sensata Technologies.
7. This limited warranty is voided if:
• the product has been modifi ed without authorization
• the serial number has been altered or removed
• the product has been damaged from abuse, neglect, accident, high voltage or corrosion
• the product was not installed and operated according to the owner's manual
E-2 How to Receive Repair Service
If your product requires warranty service or repair, contact either:
• An Authorized Service Center, listed at: (
www.Magnum-Dimensions.com ), or
• Sensata Technologies at: Telephone: 425-353-8833
Fax: 425-353-8390
Email: [email protected]
If returning the product directly to Sensata for repair, you must:
1. Return the unit in the original, or equivalent, shipping container.
2. Receive a Return Materials Authorization (RMA) number from the factory prior to the return
of the product to Sensata for repair.
3. Place RMA numbers clearly on the shipping container or on the packing slip.
When sending your product for service, please ensure it is properly packaged. Damage due to
inadequate packaging is not covered under warranty. We recommend sending the product
by traceable or insured service.
BEFORE RETURNING ANY UNIT,
A RETURN MATERIAL AUTHORIZATION (RMA) NUMBER IS REQUIRED