SMA SUNNY HOME MANAGER Installation - Manual (Page 61)

SMA Solar Technology AG 9 Troubleshooting
Installation Manual HoMan-IA-en-17 61
The PV System Setup Assistant
cannot find a Sunny Home
Manager with the serial number
and registration ID entered. The Sunny Home Manager is assigned to a different system in
Sunny Portal, for instance, if you have bought the Sunny Home
Manager second-hand.
Corrective measures:
• If possible, contact the previous owners and ask them to
delete the Sunny Home Manager system in Sunny Portal.
or
• Contact the SMA Service Line.
After you have entered the
system password, some devices
are shown with a warning
symbol in the PV System Setup
Assistant. The devices with warning symbols are inverters with BLUETOOTH
Piggy-Back. These inverters switch off after dark. For this reason,
the Sunny Home Manager cannot access the inverters at this time.
Corrective measures:
1. Select [Skip forward] in the PV System Setup Assistant and
finish registration without selecting the inverters.
2. Once there is daylight and the inverters are switched on, log
in to Sunny Portal and add the inverters as new devices to
the Sunny Home Manager system using the configuration
wizard (see user manual "SUNNY HOME MANAGER in
Sunny Portal").
There is a different installer password configured in the devices
with warning symbols.
Corrective measures:
1. Select [Skip forward] in the PV System Setup Assistant and
finish registration without selecting the devices.
2. Set a uniform installer password for all devices using the
Sunny Explorer software (see Sunny Explorer help).
3. If you do not know the password set on each device, apply
for a Personal Unlocking Key (PUK) for each device from
the SMA Service Line.
4. Use Sunny Explorer to enable each device with the
corresponding PUK. Then set a uniform installer password in
all devices (see Sunny Explorer Help).
5. Log in to Sunny Portal and add the devices to the Sunny
Home Manager system as new devices using the
configuration wizard (see user manual "SUNNY HOME
MANAGER in Sunny Portal").
Problem Cause and corrective measures